ELF925 Wholesale Ordering and Product FAQ
Find practical answers about ordering, using your account and comparing jewelry products. For a question about a specific item or order, contact our team with the product code or order number.
Wholesale Ordering and Product FAQs
About Us
- ELF925 manufactures and supplies jewelry from Thailand. Our contact page provides the office and showroom address, business hours and appointment information.
Ordering and Delivery
- Select products and quantities from our wholesale jewelry, add them to your cart and proceed to checkout. Review the payment and delivery options available for your order before completing it.
- The minimum order value is US$99, with no minimum quantity per design. You can combine available products and quantities in one basket.
- Yes. Review the current volume-discount table and the conditions for any promotion. Your cart shows the applicable order information before checkout.
- Contact customer service with the product code and required quantity. Availability beyond the listed stock needs confirmation.
- We accept cards, PayPal and bank transfer, subject to the current checkout conditions. Bank transfer is available for orders over US$500. Review the options offered for your order before completing payment.
- Order preparation normally takes 1–2 business days after completed payment. Courier transit and customs clearance are additional, and delivery time depends on the destination. Review the current shipping information for your order.
- ELF925’s shipping information lists DHL, FedEx and UPS. Use the delivery options offered for your destination and order.
- Import duties, taxes and related charges may apply and are the recipient’s responsibility. They are separate from the product price and shipping fee. Check with your local customs authority for destination-specific details.
Website Functionality
- Log in and open My Items to view products you have previously bought. You can also organize products into lists for future orders. Confirm current stock and quantities when reordering.
- Your account provides high-quality photographs of purchased items through My Orders or My List. Use those download tools for the products you have bought.
- Stay logged in when adding products so the cart can be saved to your account. The current account guidance recommends using one logged-in device when updating the cart to avoid inconsistent views.
- Yes. Use the Export to Excel button in the shopping cart to download the listed items.
- In My Items, eligible out-of-stock products have a notification button. Select it to request an email when that item is back in stock.
- Open My Orders and use the invoice icon beside the relevant order.
- Save products to your preferred lists to keep the items and their details together. Review your lists when preparing an order and check current availability.
- Use the website search bar, a product code where available, or the category navigation. Product codes are useful when asking the team about a specific design.
Products
- Use the size options and specification on the product listing, then consult our ring size guide. Confirm adjustable sizing from the product information; missing size options alone should not be treated as proof.
- The catalog includes sterling silver, stainless steel, titanium, brass and 10K or 14K gold designs. Some pieces combine materials, so review the complete construction and plating description.
- Sterling silver contains 92.5% silver alloyed with other metals. A mixed-material product can include sterling silver components alongside another metal or cord, so describe the complete piece accurately.
- The mark may appear on a clasp, bail, earring fitting, inside a ring or inside a bead, depending on construction. Some fragile designs are not stamped. Ask for confirmation about the selected product if needed.
- Read our materials and plating guide and corporate responsibility page for the checks described by ELF925. Request product-specific documentation when you need to establish a material, restricted-substance result or particular compliance claim.
- E-coating is a transparent protective coating used on selected products. Check the product finish and care information; a coating should not be described as permanent protection against every scratch or discoloration.
- These are different materials and should retain their stated names. Cubic zirconia is not a lab-grown diamond. Use the listing’s stone description, including natural, synthetic or imitation distinctions where specified.
- Silver can develop surface discoloration through exposure to its environment and substances encountered during wear. Storage, cleaning and finish influence its appearance; tarnishing alone does not identify a product’s full construction.
- Store pieces dry and separately to limit rubbing and exposure. Follow the care guidance for the selected metal, coating and decorative materials. Do not apply one polishing product or cleaning solution to every plated or stone-set design.
- Suitability depends on the individual product, its materials and construction, and the intended wearer or piercing. Contact our team for specific product details before making a selection.