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FAQ

Our FAQ database currently contains 29 questions, which we know you will find useful. If you have a question that is not listed and is relevant, please submit it for review here.

About Us

 
Are you a manufacturer and where are you based?
 
Yes. We are a Jewelry Manufacturer. All of our jewelry is produced in our own factory. Our offices are located at: 26-28 Krung Thonburi Road, Banglampu Lang, Klongsan, Bangkok, 10600, Thailand. You are welcome to visit us whenever you come to Bangkok.
 
Does ELF925 care about responsible sourcing?
 
ELF guarantees that no conflict minerals are used in the production of any of our jewellery. Find more here.

Website Functionality

 
Can I easily re-order my favorite items?
 
Yes. Once logged in you can find all your previous orders under “My Account”. To re-order your favorite item simply click on “Order Details” next to your previous order number. A new window will appear showing all the items previously ordered. To reorder one of them simply tick the item, select the quantity and press “Add to Cart”. Done!
 
Do you provide pictures for the purchased items? (video)
 
 
How can I specify the Ring Sizes for an order that I place online?
 
The sizes and quantities available in stock for each ring can be viewed on the individual product page. Rings that do not show sizes are free size (adjustable). We refer and apply the following international standard ring sizes, So you can always check the exact size that you need. the size of the rings in our site is the US size.
 
If I do not complete an order, will this order be saved when I sign-in again?
 
Yes. Your shopping basket will keep all added items but quantities will be updated with the current stock. Therefore it can happen that in the meantime you were logged out, another customer purchased the same item and completed his order before you. In this case, you will not be able to purchase this item as it will be out-of-stock. Our stock follows the rule: "first comes, first served".
 
How to export order to Excel? (video)
 
 
How to search items? (video)
 
 
How to reorder your items? (video)
 
 
How to be informed when my items are back in stock? (video)
 

Ordering And Delivery

 
How to make a purchase at our website? (video)
 
 
Are there any discounts offered if I purchase big quantities?
 
Yes. We do offer discount for larger orders, the larger the order the greater the discount percentage, please check our Discount Policy for more details.
 
How long does it take to receive my order?
 
All items shown on our website are in stock and will be shipped within 2 working days after receipt of payment. As soon as your order is shipped we will email you the airway bill number so you can start tracking your shipment online. FedEx, DHL, UPS usually takes between 3 to 5 days for delivery. This can be subject to customs clearance delays in your country. For more details please feel free to contact us.
 
What method of payments do you accept?
 
We accept payments by PayPal, Credit card and Bank Wire Transfer TT only. For more information see our payment & conditions.
 
What if I want to order in greater quantities than the current stock on your website?
 
To order quantities greater than the current stock available please contact us directly on sales@elf925.com
 
What is your minimum order required?
 
For Stock orders the minimum order value is only $99. There is no minimum quantity per piece. For production orders the minimum is 100 pieces per style/size/color and the minimum amount for the total order is $5,000 US. Our production lead time is about 8-10 weeks from receipt of payment (35% deposit).
 
Which company do you use for shipping?
 
We use FedEx, UPS and EMS for most of our shipments since they offer the best security, traceable and value for money. FedEx, UPS and EMS usually have a delivery time of 2 to 7 working days depending on your location.
 
Do I have to pay import taxes/how much import tax do i have to pay.
 
All orders may be subject to Import duties, taxes, and charges. These extra fees are not included in the item price or shipping cost and are the recipient’s responsibility. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates. Should have you any questions / concerns about import duties please don’t hesitate to contact us.
 
Do you deal with local resellers for me to avoid handling import/tax duties?
 
Yes, we do have affiliates in the UK, in the Netherlands,in Slovakia and in USA

Products

 
Do you accept custom made jewelry designs?
 
Yes for stainless steel items, No for silver items. For silver items we used to handle custom design developments in the past but not anymore. Please contact us with full details to obtain more information.
 
Do you also deal with other materials besides 925 Sterling silver?
 
Yes. We also offer 316L Stainless Steel, Brass and Base Metals fashion jewellery, Austrian Crystal, Preciosa Crystals, Cubic Zirconia, Semi precious gemstones & Diamonds.
 
Is all your Silver jewelry 925 Sterling Silver?
 
Yes. All of our Silver Jewelry items are made from a minimum of 92.5% pure Silver alloyed with other metals to make the desired 925 Sterling Silver. We are not using base metal with some silver plating. All our items are genuine 925 Sterling silver.
 
Is your Silver jewelry Nickel and Lead free?
 
Yes. Our 925 Sterling Silver Jewellery conform to International, European and American legislation regarding lead, nickel and heavy metal content. Our goods are regularly tested to ensure compliance with these laws.
 
Is your Silver Jewelry stamped with “925”?
 
Yes. All silver jewelry is stamped with “925”:
- Pendants, stamp on the bale.
- Charms, stamp on the lobster
- Ear Studs, stamp on the butterflies
- Earrings, stamp on the hooks
- Necklaces and Bracelets, stamp on the lock
- Beads, stamp usually inside the bead
- Rings, stamp inside the ring.
Nevertheless there are a few stamping items that do not have “925” for technical matters (item too fragile). Feel free to contact us anytime and we will confirm you if the item is properly stamped or not.
 
What is E-coating?
 
E-coating, also known as electro-coating or electro deposition, is a method that uses electrical current to coat the metal surface with an organic lacquer, covering every nook and cranny on the jewelry with an even and consistent protective coat. This coating protects the sterling silver from tarnishing for an extended period. E-coated jewelry has a warmer tone than rhodium plated silver and let the natural beauty of the sterling silver come through. Here is more information about different types of plating.
 
What is the difference between Crystal and Cubic Zirconia (CZ)?
 
Crystal is a transparent material which get its color through a colored foil stuck to the bottom of the stone. If you have a crystal without foil, the color will be like regular glass. For jewelry purposes most of the crystals are glued on the silver or steel part. Cubic Zirconia also called “synthetic Diamond” is a material created through a chemical process to give this stone a true color, great shininess and a solid structure. CZ stones are not glued but set from hand. We do 3 types of setting: Prong setting, Bezel setting and Channel setting.
 
Why does silver tarnish?
 
Tarnishing is a natural consequence of silver reacting with element of the air such as sulfur or hydrogen. Many people believe that silver tarnishes happen because of oxidation effect, but technically speaking it is not correct as silver is not considered as a reactive material. It does not have reaction with Oxygen or water at ambient temperatures.
 
How can I care for my silver jewelry?
 
The biggest enemy of silver jewelry are chemical products. Taking care of your silver basically means avoiding any exposure of your silver to household chemicals when cleaning with bleach or ammonia for example, or going to pool in chlorinated water. These substances might damage your silver.
 
How to clean my silver jewelry?
 
This will surprise you but the best way to maintain your silver jewelry in good shape is by wearing it often. Notwithstanding that humidity and the fact of storing the silver can lead to tarnishing the piece, this is called oxidation. The consequence of it is a darkish black color that will appear on the surface of your jewelry. Lucky for us, tarnish can be easily removed as long as it’s treated when the first marks of oxidation become visible.